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Privacy Policy

 

 

 

Dynamic Facility Group (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://dynamicfacilitygroup.com/ and use our commercial cleaning and facility services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

 

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

 

Personal Data

Personally identifiable information, such as your name, company name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you:

  • Fill out a “Request a Quote” form.

  • Contact us via email or phone.

  • Sign up for our newsletter or blog updates.

 

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

 

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase janitorial supplies or pay for services. We store very little, if any, financial information that we collect. Most financial information is transferred to our payment processor.

 

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Generate and deliver accurate service quotes.

  • Fulfill and manage service agreements, cleaning schedules, and maintenance orders.

  • Process payments and refunds.

  • Send you digital reporting and quality control checklists regarding your facility.

  • Respond to customer service requests and support needs.

  • Email you regarding your account or services.

  • Improve our website and marketing efforts.

 

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process or protect the rights, property, and safety of others.

  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

  • Multi-Trade Network Partners: As we offer integrated building maintenance, we may share relevant information with trusted partners within our trade network to fulfill specific technical repair or maintenance requests you have authorized.

We do not sell, rent, or lease our customer lists to third parties.

 

4. Tracking Technologies (Cookies)

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

 

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you transmit to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

 

6. Your Rights (State Specific)

Depending on your location (New York, New Jersey, or Connecticut), you may have certain rights regarding your personal data, including:

  • The right to request access to the data we hold.

  • The right to request that we correct or delete your personal information.

  • The right to opt-out of marketing communications.